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Payment options at BuketLand

BuketLand offers several ways to pay for an order: online by bank card, through payment services, by transfer or in cash to the courier.

You can choose a payment method when placing your order. If needed, our manager can send you a payment link or help you choose a suitable option for paying from abroad.

Payment options at a glance

  • we accept online payments with Visa and Mastercard;
  • you can pay directly on the website or using a payment link sent by a manager;
  • payment through monobank is available;
  • for international payments, we offer PayPal, Western Union, MoneyGram and other available methods;
  • payment in USDT is available;
  • eligible orders can be paid in cash to the courier upon delivery;
  • prices can be viewed in several currencies on the website;
  • separate payment and document options are available for companies;
  • if a payment fails, our manager can check its status and help resolve the issue.

Online payment by bank card

You can pay for your order with a Visa or Mastercard directly on the website or through a payment link sent by our manager.

Online card payments are processed through the secure WayForPay payment page.

You do not need to provide our managers with your PIN, CVV/CVC code or one-time banking passwords to make a payment.

Payment through monobank

After you place an order, we send the payment details to the email address or phone number provided with your order.

Payment details may include an IBAN account of a Ukrainian sole proprietor (FOP) or a business card number registered to the sole proprietor. You can make the payment using whichever transfer method is most convenient for you.

Once the funds have been credited, the BuketLand team confirms the payment and starts processing the order.

Cash payment to the courier

You can pay for your order in cash to the courier upon delivery. This option is available for popular items that are in stock at our flower shop and can be delivered by our own courier.

If an item is not currently available at the shop and needs to be brought in from a supplier specifically for your order, we may request a partial prepayment. This is required to confirm the order and reserve the item.

Cash payment to the courier may also be unavailable for urgent orders or during periods of high demand when delivery is arranged through a taxi service. In these cases, our manager will inform you in advance about the available payment options and help you choose the most convenient one.

All payment terms are agreed before we begin fulfilling the order so that the process is clear and convenient for the customer.

Prices in different currencies

The BuketLand website allows you to view product prices in several currencies. This is particularly convenient for customers ordering from abroad and makes it easier to understand the approximate cost in a familiar currency.

Prices in other currencies are calculated using the National Bank of Ukraine (NBU) exchange rate, which is updated on the website once a month. The actual amount charged may differ from the amount displayed on the website due to double currency conversion, exchange rates and the terms applied by the customer’s bank.

The final amount to be paid is shown during the payment process.

Paying for an order from abroad

You can pay from abroad for an order being delivered to a recipient in Ukraine.

International Visa and Mastercard cards are accepted, along with other payment options:

  • PayPal;
  • Western Union;
  • MoneyGram;
  • USDT.

If one payment method is unsuitable or unavailable, our manager can help you choose another option.

You can also switch the display currency on the website to make it easier to estimate the cost of your order.

Payment in USDT

USDT is available as a separate payment method.

After you place your order, our manager sends you the current amount due and the crypto wallet address for the TRC-20 network. The payment must be sent through this network for it to be credited correctly.

At your request, we may also be able to accept payment through another network. In this case, our manager will confirm the available network with you and provide the correct wallet address.

Once the funds are received, we confirm the payment and begin processing the order.

Payment for companies

Corporate customers pay for orders using company payment details. Once the order details have been agreed, our manager prepares and sends an invoice for payment.

Our invoices are issued without VAT. After the order has been completed, we provide the necessary supporting documents, including a delivery note.

For companies that place orders on a regular basis, we can enter into a cooperation agreement. Payment terms, banking details and the required document package are agreed individually depending on the specific order or format of cooperation.

For more information, contact us by phone at +380 (44) 229 49 70 or email [email protected]. Other contact options are available on our Contact Us page.

Payment confirmation and documents

After a successful online payment through WayForPay, payment confirmation is sent to the email address provided when the order was placed. A fiscal receipt for the payment is generated and sent automatically.

If payment is made using another method, we send payment confirmation to the customer by SMS or messenger. A receipt or other supporting payment documents can be provided upon request.

Because BuketLand delivers flowers and gifts directly to the recipient, documents showing the price of the order are not included with the bouquet or gift. Receipts, payment confirmations and other payment documents are provided only to the customer who placed the order. The recipient does not receive information about the order price or payment documents.

When an order is considered paid

For online payments, an order is considered paid once the payment system confirms that the transaction has been completed successfully.

For bank transfers, an order is considered paid once the funds have actually been credited and the payment has been confirmed by our manager.

If an order is urgent and there is a delay or technical issue with the payment, we may begin preparing the order after agreement with a manager. However, the order is only released for delivery after payment has been confirmed.

For cash payments to the courier, the order is considered paid when it is handed over to the recipient and the courier receives the payment.

If your payment fails

If the payment is not completed or your bank declines the transaction, contact our manager. We will check the payment status and, if necessary, send you a new payment link or offer another available payment method.

If the funds have been charged but the order does not appear as paid, do not make another payment immediately. Send the manager your order number so we can check the transaction status first.

Refunds

The terms for order cancellations, refunds and quality-related claims are described on our Quality Guarantee & Refunds page.